Effective Date: 09/01/2023

Thank you for shopping with Bacha Threads. We value your satisfaction and strive to ensure that every purchase meets your expectations. Please review our Return Policy for details on how to proceed in case you receive a defective product.

100% Satisfaction Guarantee:

  • Your 100% satisfaction is important to us. We offer a 100% refund if you receive a defective product.

Return Process:

Initiate Refund Request:

  • Please reach out to us via email at info@bachathreads.com
  • within 30 days of receiving the product.
  • The email subject should be "Refund" and include your name, order number, and the reason for the refund request. 

Receive Return Instructions:

  • Upon receipt of your refund request, we will provide you with detailed instructions on where to send the defective product.

Cover Shipping Costs:

  • You are responsible for the shipping costs incurred to send the defective product back to us.

Return Condition:

  • The product must be returned in "like new" condition and free from damage. Ensure it is securely packed to prevent any further damage during return transit. 

Refund Process:

  • Upon receipt of the returned product, we will initiate the refund process.
  • The purchase amount will be refunded back to the original source of payment within 48 hours.

Contact Information:

If you have any questions or concerns regarding our Return Policy, please contact our customer support team at info@bachathreads.com.

Thank you for choosing Bacha Threads. We appreciate your business and are committed to ensuring your satisfaction with every purchase!